Customer
service
Welcome to United Shades of Humanity, your destination for unique protest apparel. Our store is open from Monday to Friday. If you have any queries at all don't hesitate to get in touch with our simple messaging service & we will endeavor to get back to you in 24hrs.
Frequently Asked Questions (FAQ)
Shipping and Delivery
Q: What are your shipping options and costs? A: We offer standard shipping. Standard shipping is free for orders over £70, and express shipping costs £3.99.
Q: How long does delivery take? A: Standard delivery typically takes 5-7 working days
Q: Do you ship internationally? A: Yes, we ship to select international destinations. Please message us for details and costs regarding your location.
Returns and Exchanges
Q: What is your return policy? A: We accept returns within 30 days of purchase. Items must be unworn, unwashed, and in their original condition with tags attached.
Q: How do I return or exchange an item? A: To return or exchange an item, please simply message us. You will need your order number and email address.
Sizing and Fit
Q: How do I find my size? A: Please refer to our size guide available on each product page. If you need further assistance, our customer service team is happy to help.
Q: Do you have a size guide? A: Yes, our size guide provides detailed measurements for all our clothing items to help you find the perfect fit.
Q: What should I do if an item doesn’t fit? A: If an item doesn’t fit, you can return it for a refund or exchange it for a different size within 30 days of purchase.
Order Issues
Q: What should I do if I receive a damaged item? A: If you receive a damaged item, please contact our customer service team immediately with your order number and a photo of the damage. We will arrange a replacement or refund.
Q: Can I change or cancel my order after it’s been placed? A: If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed.
Payment and Security
Q: What payment methods do you accept? A: We accept all major credit and debit cards, PayPal, and Apple Pay.
Q: Is my payment information secure? A: Yes, we use secure encryption technology to protect your payment information. Your details are safe with us.
Q: Do you offer gift cards?
A: Yes, we offer digital gift cards that can be purchased on our website and emailed directly to the recipient.